LEGAL
Privacy Policy
Website, Online Store & Digital Products
1. Who We Are
Carla Marcos López (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you:
- Visit our website
- Submit an enquiry
- Download free resources
- Purchase digital products
- Access our client portal
- Subscribe to marketing communications
Data Controller: Carla Marcos López
ICO Registration Number: ZB053100
Contact Email: carlamarcoshypnotherapy@gmail.com
This Privacy Policy applies to website visitors, customers and users of our online services. Clients receiving clinical hypnotherapy services should also refer to our separate Clinical Hypnotherapy Privacy Notice.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Name
- Email address
- Telephone number
- Billing information
- Purchase history
- Client portal account details
- Course enrolment information
- Information submitted through forms or enquiries
- Technical information relating to the use of our website and online services
Payment card information is processed securely by our payment providers and is not stored by us.
3. How We Use Your Information
We may use your information to:
- Deliver digital products and services
- Provide access to purchased content
- Create and manage customer accounts
- Respond to enquiries
- Process payments
- Provide customer support
- Improve our website and services
- Meet legal and regulatory obligations
Where consent has been provided, we may also send updates, educational content and information about products or services that may be relevant to you.
4. Legal Basis for Processing
We process personal information on one or more of the following lawful bases:
- Performance of a contract
- Consent
- Legitimate interests
- Legal obligation
5. Digital Products and Client Portal
When you purchase a product or receive access to digital content, we may retain information necessary to:
- Provide access to purchased resources
- Verify entitlement to products
- Provide customer support
- Maintain your customer account
- Manage technical issues and access requests
6. Sharing Your Information
We may share information with trusted third-party providers who help us operate our business, including:
- Payment processors
- Customer relationship management systems
- Email service providers
- Website hosting providers
- Client portal providers
These providers process information only for legitimate business purposes and in accordance with applicable data protection legislation.
7. Marketing Communications
You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations and maintain appropriate business records.
9. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Data Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, disclosure, alteration or loss.
11. Contact
If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact:
Carla Marcos López
carlamarcoshypnotherapy@gmail.com
ICO Registration Number: ZB053100
12. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.